Arasatu FAQs: planning your stay

Arasatu is an eleven-villa private marine resort on Maratua Atoll, with eight Floating Villas above coral-rich seawater and three Sea View Villas directly on the cliff.

Arasatu is reserved for registered staying guests. Public day access, casual walk-ins, and outside dining are not offered.

Arasatu has no sandy beach or conventional swimming pool. Swimming and snorkeling take place in the sea, with tides, weather and sea conditions guiding each outing.

Each Floating Villa has a private deck with direct access to the sea. You can also enter the water by stairs at Samamea’s restaurant and bar.

Check the sea conditions with our team before entering the water, and supervise children at all times. Night swimming is not recommended. Do not swim when waves swell.

Each room has two complimentary mask-and-fin sets. Life jackets are also complimentary and available on request. Children’s sizes are not available.

Yes. A guide may be arranged at an additional charge. Our Front Office team can confirm availability and the fee.

Each villa is 55 m², with 35 m² indoors and a 20 m² private outdoor area. The Floating Villa has a private deck; the Sea View Villa has a private balcony. The standard booking is for two guests. For families or additional guests, our team can confirm the room arrangement and whether one extra bed is needed.

Yes. Every Floating Villa and Sea View Villa has air-conditioning and hot water.

Your villa includes toiletries, a hairdryer and a kettle. The villa uses European-style two-round-pin plugs, with USB charging beside the bed.

Yes. Arasatu has 24-hour electricity and a backup generator. Exceptional events beyond our control may still interrupt the supply.

Each room receives two complimentary 1.5 L bottles for each night of your stay, refreshed daily for Breakfast Only bookings. For Full Board stays of at least two nights, room drinking-water replenishment is complimentary at any time. Refills for other stays are charged separately.

Baby cots and high chairs are not available. Because of the transport involved in reaching Maratua, we do not recommend travelling with babies.

Guests dine at Samamea Floating Restaurant, where breakfast, lunch and dinner are served. Our team can help you choose a meal plan and arrange special requests ahead of your stay.

Full Board includes breakfast, lunch, afternoon tea and dinner. Your plan begins with afternoon tea and dinner on arrival day, and finishes with breakfast on departure day.

Full Board includes the day’s selection of non-alcoholic drinks during breakfast, lunch, afternoon tea and dinner, with choices depending on availability. Please ask our team to confirm any special drink requests. Alcoholic drinks and other drinks ordered outside these service times are charged separately. Room drinking-water refills remain complimentary at any time for Full Board stays of at least two nights.

Meals may be served à la carte or as a buffet, as arranged by our team for the day. Menus vary from day to day.

Yes. If you would like to add Full Board after booking or when you arrive, please let our team know. We’ll confirm whether it is available for your stay.

Let us know at least five days before check-in if you need vegan meals or have a seafood or nut allergy. Our kitchen can prepare for your needs and confirm the arrangements with you.

We would be delighted to help you celebrate with a cake, room decorations or a special dining arrangement. Please let us know at least one week before check-in, preferably when you book, so our team can confirm and prepare the details. These arrangements are complimentary, except for special custom decorations. Meals outside your chosen meal plan are charged separately.

The recommended route from within Indonesia is via Balikpapan (BPN) to Berau (BEJ), followed by a regular speedboat to Maratua. Alternative flights connect through Samarinda or Berau. Travelling via Samarinda involves a car journey from Balikpapan and may require an overnight stay; Tarakan can suit arrivals from Malaysia. Maratua flights have limited services and seats. Our Front Office team can help confirm the route and current schedules before you book.

A private charter from Berau port brings you directly to Arasatu. Regular boats arrive at Teluk Harapan public port on Maratua. Our Front Office team can arrange the complimentary onward transfer to Arasatu in advance.

Yes. One transfer for check-in and one for checkout are complimentary within Maratua’s main island, including other resorts. Our team can confirm the fee for additional transfers. For a resort on a separate lagoon island, you will need a boat to or from the main-island port, where we can collect you or drop you off. That boat journey is not included. Please share your plans with us in advance.

You may bring two pieces of luggage per person on the boat. Guests travelling by regular boat carry their own bags to the boat; our team can help with luggage at Arasatu.

Our team can help arrange a private charter at an additional charge. Let our Front Office team know as soon as your travel plans change.

For Maratua Airport, allow about 30 minutes for the transfer and arrive one hour before your flight. If returning through Berau by private charter, leave Arasatu five hours before your flight. Regular-boat connections need daily confirmation with our Front Office team; choose the latest Berau flight where possible.

Ramped walkways connect Arasatu, although villa entrances have one to three steps and gaps between the boardwalk planks can make wheelchair travel uneven. Reaching Maratua may also be challenging, particularly as boat boarding involves stairs. Please speak with our Front Office team before booking so we can discuss your journey and the assistance you may need.

Local medical care is available at Puskesmas Maratua. Further treatment may require travel to Berau. Please discuss any particular health needs with our Front Office team before you travel.

Sea journeys are planned around the day’s weather, sea conditions and access to each destination. Routes and availability may change, and wildlife sightings cannot be guaranteed.

We recommend arranging your journeys before arrival so our team has time to prepare for your trip. You are also welcome to ask during your stay, depending on availability. We may not be able to accommodate requests at short notice.

Journeys A and B usually take half a day, while Journey C is a full-day outing. All three include the boat, a guide, snorkeling equipment, entrance fees and one 1.5-litre bottle of Aqua water per person. Meals are included according to your chosen meal plan. Full Board guests usually return to Arasatu for lunch; for farther journeys, we prepare a packed lunch.

A journey may be shared with other guests staying at Arasatu, with no more than four guests in the group. We do not accept outside participants while guests are staying with us.

Yes. You can request the Signature Journey or Journeys A, B and C when travelling alone. The published price for two guests applies, and our team can confirm availability.

Please let us know if you would like your children to join. Our team considers each request individually, as some routes and sea conditions may not be suitable for every child. Parents remain responsible for their children and must supervise them at all times throughout the journey.

GoPro or drone photography may be available at an additional charge for our marine journeys. Please ask our Front Office team to confirm availability and pricing before your trip.

Please ask our team for permission before flying your drone, whether around Arasatu or during a marine journey.

We can help arrange a fishing trip at an additional charge. Our local guide will confirm during your stay whether availability and sea conditions allow the trip to go ahead.

Yes. Beginner Discovery Scuba is for one guest and includes two dives without a boat, at IDR 2,500,000 nett. Please ask about your preferred date; sessions are available by request on selected dates when a currently qualified instructor is available. For certified divers, our team plans journeys around your experience, certification and the sea conditions.

Please share your child’s certification and experience with Cocoral before making plans. Our team will consider each request and confirm which sites are suitable. Some sites have strong currents and may not suit younger or less experienced divers.

Yes. You can request a private dive guide, and certified divers returning to diving can arrange a refresher session. Both services are charged separately. Please speak with Cocoral so our team can confirm the arrangements.

Night dives may be arranged at an additional charge. Please speak with our team during your stay to confirm availability and the price.

We recommend two to three dives a day. Our team will confirm your diving plans according to sea, wind and weather conditions. Each guide accompanies no more than four certified divers.

Yes. Daily nett rates are IDR 200,000 for a BCD, IDR 150,000 for a regulator, IDR 100,000 for fins, IDR 50,000 for a mask, IDR 100,000 for a wetsuit, IDR 40,000 for a snorkel, and IDR 200,000 for a dive computer. A BCD, regulator, wetsuit, fins, and mask set is IDR 600,000 nett per day. Cocoral confirms sizing and availability.

If you use a DIN regulator, please bring your own compatible adapter.

Cocoral provides a preparation area and a rinse tank for your underwater camera equipment.

Yes. Complimentary Wi-Fi is available throughout Arasatu, including all 11 villas, Samamea, the lobby and shared guest areas. Our internet connection is provided by Starlink.

Guest services include our Front Office team, security guards and motorbike rental. Lobby parking is available for vehicles already on Maratua.

Security is available around the clock. For assistance from your villa, you can use Juna AI Concierge. A team member is usually at Samamea or the security post near the lobby.

Our partner offers a laundry service, usually completed in one day. Our Front Office team can confirm the current prices.

Smoking is prohibited indoors. It is permitted outdoors, including on private decks.

You must be at least 18 to check in on your own and bring valid government-issued identification, such as a KTP or passport. The age categories used for room pricing are separate from the check-in requirement.

We can store your luggage while you wait before check-in or after checkout. Meals are available to purchase during Samamea’s service hours. Check-in is from 14:00, and checkout is at 12:00.

Direct website bookings are non-refundable once confirmed. Cancellation does not create a refund, credit, or voucher unless Arasatu confirms an exception in writing or mandatory law applies. One reschedule may be requested at least 48 hours before the scheduled check-in. The rescheduled stay must be completed within 12 months of the original check-in and remains subject to availability and any rate difference. OTA bookings follow the applicable platform and rate-plan terms.

We accept Visa, Mastercard, bank transfers and cash for your stay and on-site extras. Arasatu does not charge extra for using these payment methods.

Full payment is needed to confirm a direct booking, unless we agree otherwise in writing. There is no separate security deposit at check-in. If you book through another platform, the terms of your chosen platform and rate apply.

Share your dates, guest count, preferred villa, and the experiences you have in mind with Arasatu’s reservations team. They will help confirm availability, routes, rates, and current arrangements.